1. No Refund After Admission
Once a student has completed the admission process and secured a spot in a course, Plan Explorer maintains a strict no-refund policy. We encourage all prospective students to thoroughly review the course curriculum, schedule, and terms and conditions before finalizing their admission. This policy ensures that our resources are effectively managed and that we can continue to maintain a high standard of education.
2. Course Cancellation by Plan Explorer
In the rare event that a course is canceled by Plan Explorer due to unforeseen circumstances, students will be eligible for a full refund of the course fees paid. Alternatively, students may opt to transfer their enrollment to another available course without incurring any additional charges. Plan Explorer will make every effort to inform students of cancellations in a timely manner.
3. Course Transfer Requests
Students may request to transfer their enrollment to a different course prior to the commencement of classes. Transfers are subject to the availability of seats in the desired course and approval from the Plan Explorer administration. Any differences in course fees must be paid by the student, and additional transfer fees may apply. Requests for transfers must be submitted at least 7 days before the course start date.
4. Exceptional Circumstances
While our policy is strict, we understand that unforeseen situations can arise. In exceptional cases, such as severe illness or other unavoidable circumstances, Plan Explorer may consider refund requests on a case-by-case basis. Any such request must be supported by appropriate documentation (e.g., medical certificates). However, approval of refunds in these cases is at the sole discretion of Plan Explorer.
5. Refund Processing
Approved refunds, if any, will be processed within 60 business days. Refunds will be issued through the original payment method used during admission, and the processing time may vary depending on the payment provider.
If you have any questions or clarifications regarding our return and refund policy, please contact our support team at planexplorerbd@gmail.com